Privacy Policy, Terms & Refund Policy

1. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

Information We Collect

• Personal details (name, phone number, email, delivery address).
• Payment information (processed securely via Paystack — we do not store card details).
• Website usage data for improving user experience.

How We Use Your Information

• To process your orders and deliver items efficiently.
• To communicate with you about your order or promotions (if you opt in).
• To improve our services and prevent fraud.

Data Protection

We use SSL encryption and secure payment gateways (Paystack) to protect your data. Your data will never be sold or shared with third parties, except for logistics or payment partners required to complete your order.

2. Terms & Conditions

Use of Our Website

By accessing or purchasing from our website, you agree to:

• Provide accurate account and payment details.
• Not misuse or tamper with the website’s features.
• Use products purchased from us for lawful purposes only.

Product Availability & Pricing

Prices and availability are subject to change without notice. We reserve the right to correct errors or update information at any time.

Order Confirmation

You’ll receive SMS confirmation once your order is placed successfully. We reserve the right to cancel any order due to payment failure or stock unavailability.

Intellectual Property

All content on this website — including logos, images, and text — is owned by BestBuy Arena Ventures and may not be copied or redistributed without written permission.

3. Refund / Return Policy

Eligibility for Returns

• You must request a return within 7 days of delivery.
• The product must be unused, in original packaging, and in the same condition you received it.
• Certain items (e.g. underwear, food, digital products) are not eligible for return for hygiene or copyright reasons.

Refund Process

• Once we receive and inspect the item, you’ll be notified.
• Approved refunds are processed within 5–10 business days back to your Paystack-linked account or original payment method.

Damaged or Wrong Items

If you receive a wrong or damaged product, please contact us immediately via our support email or phone number within 48 hours of delivery for a replacement or refund.

4. Contact Information

If you have questions about these policies, reach us at: